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Tech Support

*This directory inlcudes vendors that have won WINDOWS Magazine awards and Recommended seals during the past two years. In most cases, the phone numbers are for technical support only. Please direct customer service and sales inquiries to each company's main number.*

Technical Support Table of Contents

FOD=Fax on Demand/Fax Back service

Acecad

408-655-9911

Acer America Corp.

800-733-2237x5

Actix Systems

408-986-1625x3
BBS: 408-970-3719
Fax: 408-986-1646

Adobe Systems

Acrobat, 206-628-2746
Acrobat 900#, 900-555-2276
ATM, 206-628-3952
ATM 900#, 900-555-2861
ATM - free support, 206-628-2757
Gallery Effects, 206-628-4507
Illustrator, 206-628-3954
Illustrator 900#, 900-555-4558
PageMaker, 206-628-4531
Photoshop, 206-628-3956
Photoshop 900#, 900-555-7468
Premiere, 206-628-3958
Premiere 900#, 900-555-7736
Type, 206-628-3952
Type 900#, 900-555-2861
Type - free support, 206-628-2757
FOD: All Products, 206-628-5737

Advanced System Products

800-525-7440
BBS: 408-383-9540

Agfa Graphic Systems

800-879-2432

AllMicro

800-653-4933

Alps Electric (USA)

800-449-2577
BBS: 408-432-6424

Altra

800-726-6153, 307-328-1342

America Online

800-827-6364
AOL--Keyword: HELP

American Multisystems


800-888-6615
Internet: infogold2@aol.com

APS Technologies

800-334-7550

askSam Systems


904-584-6590
CompuServe--GO: ASKSAM
Internet: tech@asksam.com
BBS: 904-584-5413 or 8287

AST Research

800-727-1278

AT&T Global Information Solutions


PC (Business), 800-531-2222
PC (Home User), 800-332-0868
Printers, 800-543-993
Contracts/On-site service, 800-262-7782
Software, 800-746-4722
Software Solutions Division, 800-288-8944

ATI Technologies

905-882-2626, fax 905-882-0546
CompuServe--GO: ATITECH or 74740,667
Web: http://www.atitech.ca
BBS: 905-764-9404

Autodesk


AutoCAD, 800-964-6432
Multimedia Products, 800-879-4233
Retail Products, 800-228-3601
Mechanical Products, 800-424-0145

Avantos Performance Systems


510-654-4727
BBS: 510-654-1521

Blue Sky Software Corp.

619-551-5680,
fax 619-459-6366
CompuServe: 73473,3636

Borland International

Support Phone Directory, 800-841-8180
C, C++, 408-461-9133
Paradox, 408-461-9166
dBASE, 408-461-9110
Delphi, 408-461-9195
ReportSmith, 408-461-9150
DatabaseEngine, 408-461-9123
Pascal, 408-461-9177
FOD: 800-822-4296
CompuServe--GO: BORLAND or BORFORUMS
Web: http://www.borland.com
BBS: 408-431-5096

Bureau of Electronic Publishing

201-808-2700x122

Canon Computer Systems

Printers, Computers, Scanners, 800-423-2366
Fax and Copy Machines, 908-521-7000

Capsoft Development Corp.


801-763-3960
BBS: 801-763-9814

Cardinal Technologies


717-293-3000
AOL: AOL: CARDINAL
Internet:: techs@cardtech.com

Cognitronix


619-549-8955

Compaq Computer Corp.


800-652-6672

CompuServe

800-848-8199

Computer Mail Services


810-352-8385
Internet: 259-6798@mcimail.com
BBS: 810-352-8386

ConnectSoft


206-803-3039
CompuServe--71333,2244
Internet:: techsupp@connectsoft.com

Corel Corp.


DRAW, GALLERY, FLOW, Photo-Paint, 800-818-1848
SCSI, Network Manager, CD PowerPac, 613-728-1010
PhotoCD, Art Show, CD Office Companion, 407-333-1967

CoStar Corp.


203-661-9700x4
FOD: 800-4-COSTAR, x5

Creative Labs


405-742-6655
CompuServe--GO: BLASTER

Crescent Software


617-280-3000

Cyrix


800-848-2979 x1 Internet:: tech_support@cyrix.com

Datastorm Technologies


314-875-0530, fax 314-499-1552
FOD: 314-499-4556
CompuServe--GO: DATASTORM
BBS: 314-875-0503

Day-Timer Technologies


415-572-6260x5
AOL--Keyword: DAYTIMER
Internet: support@dtt.daytimer.com;
BBS: 415-572-4728

Dell Computer Corp.


800-624-9896x2
FOD: 800-950-1329

Delrina Corp.


All LITE Products, 416-441-6110
Communication Services, 416-441-1604
FAX Support, V. 4.0, 416-443-4390
WinComm, V. 1.0, 1.0b, 1.1, 416-443-4395
Forms Support, 416-441-3086
Network Support, 416-441-1928
Fee-Based Information, 800-561-0820
900 Priority Support, 900-737-3676 (US Only; $2.00/min, first 3 minutes free)
800 Priority Support, 800-431-6704 ($25 per call)
FOD: 416-443-1614
AOL--Keyword: DELRINA
CompuServe--GO: DELRINA
Internet: winfax.support@delrina.com; wincomm.support@delrina.com
BBS: 416-441-2752

Deneba Software


800-6-CANVAS, x1
AOL--Keyword: DENEBA
CompuServe--76004,2154

Diamond Multimedia Systems


408-325-7100 (and FOD)
AOL--Keyword: DIAMOND
CompuServe--GO: DMNDONLINE or 75300,3673
Web: http://www.diamondmm.com
BBS: 408-325-7080 (2400 Baud); 408-325-7175 (9600 baud and higher)

Digital Equipment Corp.

800-354-9000

Ditek Software Corp


. 905-479-2037
CompuServe--74774,2225

E-Tech Research


800-E-BULLET, x108
BBS: 408-988-3663

Eastman Kodak Co.


Traditional photo support, 800-242-2424
Digital photo support, 800-235-6325
FOD: Digital support, 800-508-1531

ELAN Software Corp.


310-459-1222 (and FOD), fax 310-459-8222
BBS: 310-459-3443

Elastic Reality

508-640-3070,
fax 508-640-9486
CompuServe--71333,3020
Internet: avidnewmed@aol.com

Ensoniq


800-942-0096
FOD: 800-257-1439
CompuServe--GO: MMENSONIQ
Internet: multimedia@ensoniq.com
Web: http://www.ensoniq.com
BBS: 610-647-3195

Envelope Manager Software

415-321-2640
BBS: 415-324-9027

Epson America


800-922-8911x4

Everex Systems

510-498-4411
FOD: 510-683-2300
BBS: 510-226-9694

Excalibur Communications


918-496-7881x1
BBS: 918-496-8113;
beta users, x8184

Express Systems


800-321-4606x3
AOL--Keyword: EXPRESSSYSTEMS
CompuServe--GO: WINAPA;
Internet: info@express-systems.com
BBS: 206-728-8302

Farallon Computing


510-814-5000
Internet: techsports@farallon.com

Folio Corp.


801-229-6650
CompuServe--GO: FOLIO
Web: http://www.folio.com

The ForeFront Group


800-357-8507
Internet: lisaj@ff.com

Foresight Resources Corp.

816-891-8418

Forte

Telecom support only, 619-431-6400
Internet: support-agent@forteinc.com;
3 dpc.support@forteinc.com

Frame Technology Corp


. 408-975-6466
FOD: 408-975-6731
Web: http://www.frame.com
BBS: 408-975-6729 or 6730

Gateway 2000


800-846-2301
FOD: 800-846-4526
AOL--Keyword: GATEWAY
CompuServe--GO: GATEWAY

Gold Disk


905-602-5292
BBS: 905-602-7534

Grolier Electronic Publishing


800-356-5590

Hayes Microcomputer Products


404-441-7617x1
CompuServe--GO: HAYES
BBS: 404-446-6336

Helix Software


718-392-3735

Hercules Computer Technology


510-623-6050
CompuServe--GO: HERCULES
Internet: support@hercules.com
BBS: 510-623-7449

Hewlett-Packard Co

. 208-323-2551
Web: http://www.hp.com
BBS: 208-344-1691

Hilgraeve

313-243-0576x6,
fax 313-243-0645
ComuServe--GO: HILGRAEVE
Internet: custsupt@hilgraeve.com
Web: http:// www.hilgraeve.com
BBS: 313-243-5915

HSC Software


805-566-6200x3
Internet: kptsupport@aol.com
AOL--Keyword: HSC or KTP
CompuServe--GO: HSC

IBM Corp.

IMSI

415-257-3000x3
FOD: 415-257-3000x4
Internet: support@imsisoft.com
BBS: 415-257-8468

Inset Systems

203-775-5798,
fax 203-740-1809
CompuServe--GO: INSET
Internet:: insetsupport@insetusa.com
BBS: 203-740-0063

Intel Corp.

800-628-8686
FOD: 800-628-2283 or 916-356-3105
Web: http://www.intel.com
BBS: 916-356-3600

Intergraph Corp.


800-633-7248
Web: http://www.ingr.com
BBS: 205-730-8786

Intuit


800-624-8742
Quicken, 505-896-7204

Iomega Corp.


Zip Drive, 801-629-7625
Bernoulli drive, 801-629-7610
Ditto tape drive, 801-778-3010
AOL--Keyword: IOMEGA
Web: http://www.iomega.com
BBS: 801-392-9819

Jazz Multimedia


408-727-8900
AOL--Keyword: JAZZHELP
CompuServe--75144,3536
Internet: techsupp@jazzmm.com
BBS: 408-562-2010

Kensington Microware Ltd.


800-535-4242, 415-572-2700
AOL--Keyword: KENSINGTON
CompuServe--76077,231
Internet: tech@kensington.com

Kingston Technology Corp.


714-435-2639
BBS: 714-435-2636

Lead Technologies


704-372-9681,
fax 704-332-5868
CompuServe--GO: LEADTECH
BBS: 704-334-9045
606-232-3000,
fax 606-232-2380
CompuServe--GO: LEXMARK
Web: http://www.lexmark.com
BBS: 606-232-5238

Logitech


510-795-8100

Lotus Development Corp.

Macromedia

415-252-9080
FOD: 800-449-3329
AOL--Keyword: MACROMEDIA
CompuServe--GO: MACROMEDIA
Web: http://www.macromedia.com

MathSoft

970-339-7119, 303-339-7119
CompuServe--GO: MATHSOFT
Web: http://www.mathsoft.com

Matrox Electronic Systems Ltd


. 514-685-2630x2

MECA Software


203-255-7562
FOD: 203-256-9474
BBS: 203-259-2191

Mediatrix Peripherals


819-829-8749
Internet: techsupp@mediatrix.com
BBS: 819-829-5101

Metz Software


206-641-4525
AOL--GO: METZ
CompuServe--GO: METZ
Web: http://www.metz.com
BBS: 206-644-3663

Micro Solutions


815-756-3411x2

Microcom


Carbon Copy, 617-551-1414
Hardware, 617-551-1313

MicroEdge


919-831-0600, fax 919-831-0600
CompuServe--GO: SLICKEDIT
Web: www.slickedit.com

Micrografx

214-234-2694,
fax 214-994-6476
AOL--Keyword: MGX
CompuServe--GO: MICROGRAFX

MicroHelp


404-516-0898

Microsoft Corp.


900-555-2000 (US only--$1.95/minute, $35 cap)
800-936-5700 ($35 per incident;)
FastTips, 800-936-4200
By product, 206-635 and...
Access, 7050
C/C++, 7007
Entertainment products, 9308
Excel, 7070
Money, 7131
Mouse and hardware, 7040
Multimedia products, 7172
Office, 7056
PowerPoint, 7145
Project, 7155
Publisher, 7140
Schedule Plus, 7049
Windows NT, 7018
Works, 7130
Word, 206-462-9673
MS-DOS, 206-646-5104
Visual Basic, 206-646-5105

Mind Path Technologies


214-233-9296x4

miro Computer Products


800-549-MIRO
BBS: 415-855-9944

Mitsubishi Electronics America


800-344-6352
FOD: 714-236-6453
BBS: 714-236-6286

Mountain Network Solutions


408-438-7897,
fax:408-438-7697
FOD: 408-461-3000
CompuServe--GO: MOUNTAIN
BBS: 408-438-2665

MySoftware Co.


970-522-3000
BBS: 415-325-5761 or 415-325-5937

Nanao USA Corp.


800-800-5202, 310-325-5202
FOD: 800-416-3539
Web: http://www.travelers.com

National MicroComputers


800-800-4NMCx9
BBS: 801-261-1102

NEC Technologies


800-388-8888

NetManage

408-973-8181
Internet: support@netmanage.com
BBS: 408-257-3794

Nokia Display Products


800-483-7952

Number Nine Visual Technology


617-674-8595
CompuServe--GO: NINE
Web: http://www.nine.com
BBS: 617-862-7502

Odyssey Computing


619-675-3775
CompuServe--GO:ODYSSEY
Internet: support@odysseyinc.com

Pacific CommWare


503-482-2744x2
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